DATA PRIVACY POLICY
Last updated May 15, 2025
Thank you for choosing to be part of our community at Hope London Community Church (“company”, “we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy or our practices with regards to your personal information, please contact us at info@hopelondon.org.
Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.
1. INTRODUCTION
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Hope London Community Church (‘Hope London’) is committed to protecting the privacy and security of personal data. This Privacy Policy describes how Hope London collects, uses, discloses, stores, retains or otherwise processes your information.
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2. HOW IS YOUR DATA COLLECTED
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Your data is collected when you:
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make a donation to us;
· register for a church event/activities;
· provide your data with your consent;
· submit a website form for prayer requests, testimonies/praise reports and other comments;
· contact us by means such as email, text, letter, telephone;
· access social media platforms such as WhatsApp and Instagram;
· Hope London does not collect any information from your computer via cookies, however our website host, Wix, may place cookies on your computer or device to help enhance your user experience. Information about this can be found on their website: https://support.wix.com/en/article/cookies-and-your-wix-site.
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3. WHAT SORT OF DATA DO WE COLLECT
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Depending on your relationship with Hope London, we may collect the following data with your consent:
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Full name;
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Contact details (including but not limited to mobile number and email address);
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Date of birth;
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Address;
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Payment card and bank details;
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Next of kin’s data (including but not limited to full name, mobile number and email address).
4. HOW DO WE USE YOUR DATA
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We collect data about you for a variety of uses based on different reasons. Most commonly, we will process your data on the following lawful grounds:
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To register you for events, conferences and provide the services requested;
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During an emergency, when this is necessary to protect your vital interests, or someone else’s vital interests.
5. WITH WHOM DO WE SHARE YOUR DATA
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Hope London will not sell your data to third parties. We may sometimes share your data with trusted third parties if we are allowed or required to do so by law. Third parties may include:
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Your relatives, guardians, and next of kin;
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General Practitioners and hospitals, and other health service providers;
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Government departments, such as His Majesty's Revenue and Customs (HMRC), and the Disclosure and Barring Service (DBS);
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Law enforcement agencies, if required.
6. HOW DO WE PROTECT YOUR DATA
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Reasonable steps will be taken to keep secure any data, including:
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Security measures will be taken to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction, and damage;
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Personal data, held electronically, is stored in a secure server or secure files;
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The Internet is not a secure method of transmitting information. Accordingly, no responsibility is accepted for the security of information you send to or receive from us over the Internet or for any unauthorised access or use of that information.
7. HOW LONG DO WE KEEP YOUR DATA
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Data Protection legislation requires that personal data is only retained for as long as it is necessary to administrate the relevant event/activity, assist or contact you. It can be deleted at your request.
8. WHAT ARE YOUR RIGHTS OVER YOUR DATA
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Under UK data protection law, we must have a ‘lawful basis’ for collecting and using your personal information. There is a list of possible lawful bases in the UK General Data Protection Regulation (GDPR). You can find out more about lawful bases on the Information Commissioner's Office (ICO)’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
· Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
· Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
· Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
· Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
· Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
· Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
· Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
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If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details below.
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9. CONTACTS
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If there is anything you would like to ask about the handling of your data, please contact us at info@hopelondon.org.
If you feel that your data has not been handled correctly, then you may lodge a complaint with the ICO on 0303 123 1113 or on their website.
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We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.